Frequently Asked Questions
Are these products for human consumption?
No. All products are sold strictly for laboratory and research use only. They are not for human or veterinary use.
How pure are your peptides?
We hold a 99% purity standard and third-party test for identity and purity. Documentation is available on request.
How is my order shipped?
Orders are processed within 24 hours of confirmed payment and shipped with tracking.
What payment methods do you accept?
All orders are paid by ACH bank transfer. After you place your order, we send a QuickBooks invoice with secure ACH payment instructions to the email on your order.
How do I store the products?
Lyophilized peptides should be stored cold and away from light. Once reconstituted with bacteriostatic water, keep refrigerated.
Do you offer bulk or repeat-order discounts?
For larger research quantities or repeat orders, contact support@levelwellness.io for bulk pricing.
What is your return policy?
Due to the nature of research materials, all sales are final once shipped. Damaged or incorrect shipments are replaced — see our Returns page.